Contact
One address, read by a real person. There is no form here on purpose — a form would store your message on our server, and we tell you everywhere that we keep nothing.
This is the message we most want to get. Bokki computes every tradition from real calendrical and astronomical data, so a wrong pillar, a wrong solar term, a wrong day-sign is a bug we can find and fix. Tell us the birth date, the birthplace and the page, and what you expected instead. Corrections are welcome, not unwelcome.
Bokki is written in 13 languages, and machine-smooth is not the same as natural. If a line sounds stiff, wrong, or accidentally rude in your language, send us the sentence and the page. Small wording fixes usually ship within days.
If you practice or study one of these traditions and we have described it inaccurately — a source, a method, a name, a boundary we should not have crossed — please write. We would rather be corrected by someone who knows than be confidently wrong in public.
Press, partnership, advertising, licensing, a takedown request, or just something you wanted to say. All of it comes to the same address.
Bokki is a very small team, so we will not promise a reply within a set number of hours. What we can promise is this: every message is read, and messages that need an answer get one.
What you send by email lives in our mailbox, not in Bokki — it is never added to the service, never tied to a profile, and never used for ads. Please do not send passwords or documents you would not want in an inbox. A birth date is fine if you are reporting a calculation, and we only need it long enough to reproduce the bug.
Why we ask for those four things
The first thing we do with a report is put your values in and build the same screen again. If it does not come back, there is nothing to fix. Here is what each piece decides — including the two the paragraph above forgets to ask for.
| What to send | What it decides |
|---|---|
| The page address | One screen lives at more than one address — thirteen language versions, and an English original with no prefix. Without the URL we can only guess which of them you read. |
| The birth date, the birth time if you know it, and the birthplace you picked | A chart is decided by exactly those three. The place and the time set the hour pillar, and for a birth close to midnight the birthplace correction can carry the date over into the day before — the day pillar moves with it. That is why a report with no time often cannot be reproduced at all. |
| The values the screen actually showed | We lay them beside our own run and compare character by character. Text pasted into the mail is easier to line up than a picture of the screen. |
| What you expected, and where it comes from | This is where a bug is separated from a difference of school. Another calculator, a book, the way it was taught in your family — one source is enough to tell us which of the two we are facing. |
And if you are not sure what to write, write anyway. Coming back to you with one question is far better than never hearing from you at all.
What a reply will not do
Better to say this before you write than after. These three are not things we cannot do — they are things we have chosen not to do.
We do not read your chart for you by email. If a birth date arrives with the question of what this person is like, we will point you back to the tools. A reading typed out by hand would break the one rule the whole site stands on: the same values always give the same words, to everyone, every time.
We do not give medical, legal or financial judgements. An illness, a lawsuit, a decision about money — a birth chart is the wrong instrument for those, and the most honest thing we have to say is to ask someone qualified.
We do not promise the future. Questions like when will I marry or will I pass will not get a date or a yes from us. Bokki computes where today stands, not what tomorrow will be.
What happens to a report
A report about a calculation does not end when the reply is sent. It goes through three steps, in this order.
It is reproduced. Your values go in and the same screen is built again. If the problem does not appear, we write back and ask what else was on the screen, rather than closing it in silence.
It is fixed, or it is written down. If the calculation is wrong we correct the calculation. If it turns out to be a difference of school, the calculation stays as it is and the screen begins to say which method it follows. Those are two different repairs and we try not to mistake one for the other.
It leaves a guard behind. Every fix adds one more check that hunts for that kind of mistake, and those checks run before anything is published. It is this step that means you should not have to send the same report twice.